Refund, Return and Warranty
- 1 Year Quality Warranty-- If any quality problem with products within 1-year quality warranty, you can get them replaced for the same product with the same version for free. Customer is responsible for shipping-back fee.
2. Cancel Orders
- If an order is canceled before shipping out to you, no fee will be charged.
- If your order has been shipped out, but you still want to cancel the order, we can accept that too.( Refers to Returns Policy below )
3. Overdue Items
- For Hongkong Air Mail/Register Air Mail and E-packet, Re-shipping or Full refund are available after 90 days of Order Shipping.
- For USPS and LA POSTE/GLS, Re-shipping or Full refund are available after 20 days of Order Shipping.
- For EMS, DHL or UPS Express, Re-shipping or full refund are available after 10 days of Order Shipping.
4. Return and Refund
Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.
- Please note that we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you should contact us firstly to get the Return Address.
- Quality Issues -- If a product has quality problems within 7 days time which starts from the day of customers receiving it, we will be responsible for exchanging your item or returning a full refund. After confirming that the product has not been damaged on purpose, we will send a full refund or exchange the product for free.
- Non Quality Issues -- If customers wish to return an item for non quality reasons within 7 days after receiving the product, we will return 85% the full price (15% will be withheld to cover the shipping fee) for non-Express shipping order; While for DHL/Express shipping order, we do not refund the Express shipping fee included.
- Returned products should be in original condition with original packaging. If an accessory or the original item was lost during the process of returning, we will deduct the price of the lost item from the refund.
1: If you find any lost, please refuse to sign or take some photos as proof to show us and the shipping carrier.
2: If you want to return a flashcard but it just has been shipped out, please wait until the flash card is delivered then notify us via e-mail.
How to return?
If you need to return your product for getting replacement or refund, please see the following guide.
- If you need to return your order for any reason, please contact us and tell us why. We will do our very best to resolve any problem caused by us or our shipper.
- Please make sure the item was originally purchased from our site. Please ensure the item wasn't suffered any damage.
- In order to save the shipping fee and avoid customers clearance, we suggest you input the flash card in a simple envelope. Ship out via any Registered Air Mail with a tracking number.
- Send us the tracking number and when we have the flash card, we will refund or send you replacement immediately.